Privacy Policy – rk365

1 Introduction

This Privacy Policy applies to all users of the rk365 platform — including the website at rk365.win, the sportsbook, casino, bingo, promotions and all associated features. It explains what personal data we collect, why we collect it, how it is used, and what rights you have over your own information.

By registering an account on rk365, you confirm that you have read and understood this Privacy Policy. If you register on behalf of yourself — as required by our Terms and Conditions — this policy applies to you as an individual account holder.

2 Data We Collect

rk365 collects personal data in two ways: information you provide directly, and information generated automatically through your use of the platform.

Information you provide directly:

• Registration details: Your name, date of birth, mobile number and any other fields completed during account creation.
• Identity verification documents: CNIC, passport or other identification documents submitted when verification is requested.
• Payment information: The payment method details used to deposit and withdraw PKR — for example, your registered JazzCash or Easypaisa mobile number, or bank account details.
• Communications: Any messages, queries or complaints you submit to rk365 support.

Information collected automatically:

• Device and browser data: Your device type, operating system, browser version and screen resolution.
• IP address and location data: Used for fraud prevention and to ensure compliance with platform access rules.
• Session and activity data: Pages visited, bets placed, games played, login times and session duration.
• Cookie data: See the Cookies section below for full details on what cookies rk365 uses and why.

3 How We Use Your Data

The personal data rk365 holds is used for the following purposes:

• Account management: Creating and maintaining your rk365 account, verifying your login, and enabling you to access all platform features.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards.
• Identity verification: Confirming your identity before processing significant withdrawals or when required for compliance purposes.
• Fraud prevention and security: Detecting and investigating unusual account activity, protecting against unauthorised access, and preventing the platform from being used for financial crime.
• Responsible gaming: Monitoring account activity to support the responsible gaming tools described on the Responsible Gaming page, including deposit limits and self-exclusion requests.
• Customer support: Responding to queries, complaints and account issues raised through our support channels.
• Platform improvement: Analysing anonymised and aggregated usage patterns to improve the betting experience, game performance and overall platform design.
• Promotions and bonuses: Determining eligibility for promotions based on your account activity and registration status. You can view current offers on the Promotions page.

rk365 does not use your personal data for automated decision-making that has significant legal or financial consequences without human review. If automated systems flag your account for investigation, a member of the rk365 team will review the case before any material action is taken.

4 Payment Data

All financial transactions on rk365 are processed in PKR. Payment data — including mobile wallet numbers, bank account details and card information — is handled with particular care.

• Payment processing is handled through secure payment service integrations. rk365 does not store full card numbers or mobile banking PINs on its own servers.
• JazzCash and Easypaisa integrations operate through those providers' secure APIs — rk365 receives confirmation of successful transactions, not your wallet PIN or password.
• Bank account and Raast details used for withdrawals are stored securely within your account profile and used only for the purpose of processing outbound payments to you.
• Transaction records — including deposit amounts, withdrawal amounts, dates and payment methods — are retained as part of your account history and may be required for identity verification or dispute resolution.

5 Data Sharing

rk365 does not sell, rent or trade your personal data. We share data only where necessary and only with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, Raast network participants and card processing providers receive the minimum data necessary to process your specific transaction.
• Identity verification services: Where third-party KYC (Know Your Customer) verification is used, your identity documents may be passed to a contracted verification provider. These providers are bound by strict data handling agreements.
• Fraud prevention services: IP addresses, device fingerprints and transaction patterns may be shared with fraud detection service providers to protect the platform and its users.
• Technical service providers: Hosting, security and analytics providers who support the technical operation of rk365 may process data on our behalf, under data processing agreements that restrict their use of your information.
• Legal and regulatory requirements: rk365 will disclose personal data when required to do so by law, court order or applicable regulatory obligation. We will notify affected users where legally permitted to do so.

Any third party that receives data from rk365 for the purposes above is contractually restricted from using that data for any other purpose. rk365 remains responsible for ensuring these restrictions are respected.

6 Cookies

rk365 uses cookies — small data files stored in your browser — to provide a functional, secure and personalised experience on the platform. The cookies we use fall into three categories:

• Essential cookies are required for the platform to work. They manage your login session, keep you authenticated while browsing, and maintain security tokens. These cannot be disabled without breaking basic platform functionality.
• Functional cookies remember your preferences — for example, your preferred language setting, your last viewed sportsbook section, or whether you've dismissed a notification. Disabling these won't break the platform but may affect convenience.
• Analytics cookies collect anonymised data about how users interact with rk365 — which pages are visited most, how long sessions last, and where users navigate to and from. This data helps us improve the platform. It does not identify you personally.

You can control cookie settings through your browser's privacy settings. Note that disabling essential cookies will prevent you from logging in or using core platform features. For full information on managing cookies in common browsers, refer to that browser's own help documentation.

7 Data Security

rk365 uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure:

• TLS encryption: All data transmitted between your browser or mobile device and rk365 servers is encrypted using Transport Layer Security.
• Password hashing: Account passwords are stored using one-way cryptographic hashing — they are never stored as readable plain text.
• Access controls: Access to personal data within rk365 is restricted to staff and systems that need it to perform their specific function. Access is logged and reviewed.
• Security monitoring: Automated systems monitor for unusual login patterns, unusual withdrawal requests and other indicators of account compromise or fraudulent activity.
• Penetration testing: The rk365 platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based system can guarantee absolute security. If you suspect your rk365 account has been compromised, contact support immediately via the details on the FAQ page and change your password. Do not share your credentials with anyone.

8 Data Retention

rk365 retains personal data for the following periods:

• Active account data: Retained for the full duration your account is open.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years after the transaction date to meet financial record-keeping obligations.
• Identity verification documents: Retained for at least five years after the document was submitted, in line with anti-money laundering requirements.
• Closed account data: Following account closure, a subset of data is retained for the retention periods above. Non-essential data is deleted promptly after account closure is confirmed.
• Support communications: Retained for up to two years after the query was resolved, to support any future follow-up or dispute.

After the applicable retention period, data is securely deleted or permanently anonymised so it can no longer be linked to a specific individual.

9 Your Rights

As a user of rk365, you have the following rights regarding your personal data:

To exercise any of these rights, contact rk365 support via the email address in the footer. We will respond to all data rights requests within 30 days. Some requests may require identity verification before we can action them, to ensure we are disclosing or deleting data belonging to the right person.

10 Minors

rk365 is strictly an adult platform. We do not knowingly collect or store personal data from anyone under the age of 18. Age verification is a required step during registration and may be reinforced through identity document checks before withdrawals.

If rk365 becomes aware that a minor has registered and provided personal data, that account will be closed, any funds will be handled according to our Terms and Conditions, and the personal data will be deleted as soon as practicable. If you believe a minor is using rk365, please contact our support team immediately.

11 Changes to This Policy

rk365 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

For material changes that significantly affect how we use your personal data, we will notify registered users via the contact details held on their account. Your continued use of rk365 after the updated policy is published constitutes acceptance of the revised terms. If you disagree with any changes, you may request account closure.

12 Contact

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or need to report a privacy concern, please contact us:

• By email: the support address shown in the footer of this page
• Through the support section referenced on the FAQ page

For responsible gaming concerns, including setting deposit limits or self-exclusion, please visit the Responsible Gaming page where these tools can be accessed directly through your account.